CANADA POST STRIKE UPDATE

An alternative carrier is being used so there will be no delays on print and bag orders. Please contact me for original painting orders.

*All prices are in Canadian (CAD) dollars.

PAYMENT

·        Accepted online payment forms include Visa, MasterCard, Pay Pal and Email Transfer.

Shipping costs are dependent on size and weight and original paintings are determined once an order request is made. Shipping estimates can be provided before purchasing piece through contacting me at kvanraaydesigns@gmail.com .

SHIPPING

Upon placing your order you will receive an email confirmation, electronic receipt and a tracking number for your package. For commission pieces please allow time for discussed production before your item is shipped out. All products are shipped via Canada Post or UPS. If you prefer for your item to be shipped via a private courier, please reach out to myself at KVANRAAYDESIGNS@GMAIL.COM with detailed instructions; all incremental costs are to be incurred by the purchaser. 

Reproductions (canvas or print) are made to order. Please allow for extra printing and shipping time on these orders. 2-4 weeks depending on shipping location.

As per Canada Post policy, a package is considered lost after 6 weeks. If the package is not located during the period, you will either be shipped a new copy of the product or receive a full return of your money.

RETURNS

All artwork on the website is made to look as accurate and high quality as possible. If the piece is not what you expected, I am more than happy to accept an exchange or return of your item with full refund (minus shipping fee to and from buyer). Please note, refunds will be provided upon my receipt of the product, which must be returned in original condition (no scratches etc.)

Commission work cannot be returned or refunded.

Please send an email if you have any questions regarding your product. kvanraaydesigns@gmail.com